Dispatch Policy
 
Unless otherwise stated on the item description, we always endeavour to dispatch UK orders
the next working day (between Monday to Friday, Public Holidays not included)
 
Please note these are dispatch times only and not delivery time scales, delivery times will
depend on the service used.
 
Delivery time scales
 
Delivery time scales are dependent on the order value and products ordered. For smaller
items we use a Royal Mail Service, for all other items a courier service is used. Depending
on the product value either a 24hr Service or 48hr Service will be used. We also offer express
and timed delivery services for an additional cost during the checkout process.
 
Tracking details can be provided for most items. Please be aware that once an item is
dispatched from our warehouse, it is beyond our control, as we rely on third party courier
services to get your goods to you on time. Due to this we cannot guarantee delivery times,
regardless of what delivery option is used.
 
Please note a next working day delivery however, cannot be an absolute guarantee of service.
It represents the standard we aspire to achieve on goods marked as such. We will not pay
compensation or refund postage should your delivery arrive late. (Feedback on delivery times
is always welcome to help us refine our service even more).
 
IMPORTANT: Please check the goods ordered for any damage before signing as you
are signing to receive the goods in perfect condition. If the item is damaged refuse to
accept the item. Tilleys Ltd cannot be held responsible for any damage discovered after
the item has been signed for. Please make sure you are available for delivery as this
applies to any signature received.
 
Delivery service
 
Deliveries will be sent to the credit/debit cards registered address unless a second delivery
address is provided at checkout. A signature is required for most items. Alternatively please
check for cards left by couriers if you were out when they tried to deliver. Signing for items
at the delivery address accepts the goods into your care, and confirms that they have been
received complete and undamaged. Therefore you should always refuse damaged, leaking
or incomplete parcels and inspect all items before signing as accepted. Refunds can only
be given if the courier has been notified of the damage at the time of delivery. All damaged
goods must be returned before a replacement can be given. In the unlikely event that goods
are lost in transit, they cannot be classified as missing until after 7 days.
 
Any instruction given by you to the courier i.e. leave behind house or leave with neighbour is
done at your own risk and we cannot be held responsible.
 
Deliveries during Christmas and the New Year
 
We hope that all orders placed by the recommended deadlines will reach you in time for
Christmas, there have been some unexpected extreme weather conditions in parts of the UK
which may affect some deliveries arriving on time, we apologise if you have been affected by
this.
 
There will be no deliveries during the weekends, Christmas Day, Boxing Day, New Years
Eve or New Years Day, however postal services will be delivering on the 27th, 28th, 29th
and 30th. Normal services will resume on the 2nd of Jan.
 
Recommended Last Order Dates for UK Mainland will be listed on our website nearer to the
time.