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Tilleys Ltd ("We") are committed to protecting and respecting your
1. INFORMATION WE MAY COLLECT FROM YOU
1.1 We may collect and process the following data about you:
? Information that you provide by filling in forms on our website
www.tilleysmotorcycles.co.uk & www.tilleysbicycles.co.uk . This includes
information provided at the time of registering to use our site, buying Products
from us, posting material or requesting further services. We may also ask you
for information when you enter a competition or promotion sponsored by us,
and when you report a problem with Products purchased from us or problems
with our website.
? If you contact us, we may keep a record of that correspondence.
? We may also ask you to complete surveys that we use for research purposes,
although you do not have to respond to them. These surveys may be carried out
on our behalf by third parties.
? Details of transactions you carry out through our site and of the fulfilment of
your orders and to process payments for Products.
? Details of your visits to our site including, but not limited to, traffic data,
location data, weblogs and other communication data, whether this is required
for our own billing purposes or otherwise and the resources that you access.
? We may monitor and record telephone conversations with you to ensure
consistent service levels, to prevent fraud or other crime and for training
2. IP ADDRESSES AND COOKIES
2.1. We may collect information from non-registered users of our website by
the use of anonymous ?cookies? which keep track of your internet browsing
patterns to build up a demographic profile. These cookies may also attach
to your computer when you click on one of our advertisements appearing
on a third party website. This allows us to manage our relationship with that
affiliate site. Anonymous cookies also gather information about your computer,
including where available your IP address, operating system and browser type,
for system administration and to report aggregate information to our advertisers.
This is statistical data about our users' browsing actions and patterns, and does
not identify any individual.
2.2. When you register on our site we may obtain information about your
general internet usage by using a cookie file which is stored on the hard drive
of your computer. Cookies contain information that is transferred to your
computer's hard drive. They help us to improve our site and to deliver a better
and more personalised service. They enable us:
? To estimate our audience size and usage pattern.
? To store information about your preferences, record how you use our website,
and so allow us to customise our site according to your individual interests and
to direct you to new areas that we think may be of interest to you.
? To speed up your searches, and to customise our website based on your
? To recognise you when you return to our site to simplify logging on.
2.3. You may refuse to accept cookies by activating the setting on your browser
which allows you to refuse the setting of cookies. However, if you select this
setting you may be unable to access certain parts of our site and you will not be
able to shop online at any of our stores or access areas reserved for registered
users. Unless you have adjusted your browser setting so that it will refuse
cookies, our system will issue cookies when you log on to our site.
You can find out more about the way cookies work by visiting
over which we have no control.
3. WHERE WE STORE YOUR PERSONAL DATA
3.1. The data that we collect from you may be transferred to, and stored at,
a destination outside the European Economic Area (EEA). It may also be
processed by staff operating outside the EEA who work for us or for one of our
suppliers. Such staff maybe engaged in, among other things, the fulfilment of
your order, the processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your data
3.2. Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are responsible for keeping
this password confidential. We ask you not to share a password with anyone.
You agree to accept responsibility for any activity that occurs when your
account with password is used. You should inform us immediately if you have
any reason to believe that your password has become known to anyone else or
the password is or is likely to be used in an unauthorised manner.
4. USES MADE OF THE INFORMATION
4.1. We use information held about you in the following ways:
? To ensure that content from our site is presented in the most effective manner
for you and for your computer or to improve this website.
? For administrative or operational reasons relating to our services or to provide
you with information, products or services that you request from us or which
we feel may interest you, where you have consented to be contacted for such
? To carry out our obligations arising from any contracts entered into between
you and us. To facilitate orders we may have to share your information with our
agents or contractors who assist us in providing our business operations.
? For statistical or survey purposes.
? To check details on applications for credit and credit related accounts or
facilities, and to recover debts or compensation payments.
? To allow you to participate in interactive features of our service, when you
choose to do so.
? To notify you about changes to our service.
4.2. We like to hear your views to help us to improve our service. From time to
time, we may contact you by post, email telephone or fax to ask your opinions.
4.3. Where you give us permission to do so we may also use your data, or
permit selected third parties to use your data, to provide you with information
about goods and services which may be of interest to you and we or they may
contact you about these by email, post, fax or telephone.
4.4. Unless you select otherwise we will only contact you by electronic means
(e-mail or SMS) with information about goods and services similar to those
which were the subject of a previous sale to you.
4.5. Where you permit us to share your information with selected third parties,
we (or they) will contact you by electronic means only if you have consented to
5. DISCLOSURE OF YOUR INFORMATION
5.1. We may disclose your personal information to any member of our group of
5.2. We may disclose your personal information to third parties:
? In the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of such business or
? If we or substantially all of our assets are acquired by a third party, in which
case personal data held by us about our customers will be one of the transferred
? If we are under a duty to disclose or share your personal data in order to
comply with any legal obligation, or in order to enforce or apply our terms and
conditions and other agreements; or to protect the rights, property, or safety of
Tilleys Ltd, our customers, or others. This includes exchanging information
with other companies and organisations for the purposes of fraud protection and
credit risk reduction.
5.3. When we transfer or receive certain types of sensitive information such
as financial or health information we redirect you to a secure server and will
notify you through a pop-up screen on our site that this is happening. We have
put in place appropriate security measures to protect against the loss, misuse or
alteration of information we collect form you.
5.4. We use a server certificate (also known as a digital certificate) to assure you
of our identity and secure socket layer (SSL) to encrypt data transmissions.
5.5. All reasonable steps are taken to protect your personal information.
However, the nature of the Internet means that an absolute guarantee of security
cannot be offered and you should be aware that there may be a small security
risk in exceptional circumstances when disclosing or uplifting information
6. YOUR RIGHTS
6.1. You have the right to ask us not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend
to use your data for such purposes or if we intend to disclose your information
to any third party for such purposes.
6.2. To change your preferences you may also send an email to
6.3. If you give us your telephone number to contact you but change your mind
please use the above email to change your preferences.
6.4. Our site may, from time to time, contain links to and from the websites of
our partner networks, advertisers and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these policies. Please
check these policies before you submit any personal data to these websites..
6.5. If we have, with your permission, allowed third parties to use your personal
information and you change your mind we will take reasonable steps to help
you remove your details from their contact or mailing lists but we do not have
any control over their activities.
7. ACCESS TO INFORMATION
7.1. The data protection legislation gives you the right to access information
held about you. Your right of access can be exercised by making a subject
access request. Any access request may be subject to a fee to meet our costs in
providing you with details of the information we hold about you.
7.2. If you notify us of any inaccuracies in the information we hold about you
we will do our best to correct that as soon as possible. Please send us an email at
posted on this page and, where appropriate, notified to you by e-mail. If you
are concerned about how your information is used, you should check this page